Covid Update: Back at The Blake

by tbt

Page Updated 11/11/21

Covid Banner

On this page you’ll find

  • a link to our Risk Assessment (we are required by the Welsh Government to complete this).
  • An overview of the measures we have in place to help keep us all safe and enjoy our shows
  • Frequently Asked Questions

We are currently in the process of applying for the Visit Britain ‘Good to Go’ UK-wide industry standard and consumer mark to reassure customers that our business adheres to Government and Public Health Guidance.

To read our Risk Assessment please click below to download it. (The blue and white poster below gives you an overview of the content of our Risk Assessment.)

This poster gives you an overview of the measures we have in place

These FAQs may help answer your query

FAQ’s

  1. Do I have to wear a face covering?

Yes. Welsh Government guidance states “Adults and children over 12 must wear face-coverings in indoor public places”. Please wear a mask and keep it on during performances, unless you are eating or drinking. We have a small stock of face masks available should you forget to bring a mask, please ask at the Box Office.

  1. Do I have to bring proof of vaccination?

NHS Covid Pass Update – Please plan ahead

On Tuesday 9th November the Welsh Senedd voted to extend the use of Covid passes to Cinemas, Theatres & Concert Halls from November 15th.

We are required to ask every customer (unless they are under 18) on entry to the theatre for evidence of vaccination or for evidence of a negative lateral flow test within the 48 hours previous to the show.

Without this proof we will unfortunately not be able to permit entry or refund customers who do not have this for whatever reason.

We know that some of you may feel concerned about this or have queries. Please note this is not something we have introduced ourselves, but, to remain open, we must comply.

This is what every customer must bring:

Your ticket

AND

Your NHS Covid pass

The NHS Covid pass is one of the following:

  • A negative Lateral Flow Test (LFT) result within the past 48 hours from the government in either a text or email form.

The phone number to call to help you is 0300 303 5667 and is open office hours only.

Unfortunately, the paper/card vaccination cards issued at the point of vaccination are not an acceptable form of proof.

We are unable to engage with any discussions on this scheme and politely request customers to do all they can to help us comply with government requirements and ensure a smooth entry to our theatre for everyone.

Do I have to wear a mask?

Yes. Welsh Government guidance states “Adults and children over 12 must wear face-coverings in indoor public places”. Please wear a mask and keep it on during performances, unless you are eating or drinking. We have a small stock of face masks available should you forget to bring a mask, please ask at the Box Office.

  • Is seating socially distanced?

Welsh Government restrictions at alert level 0 do not require us to use socially distanced seating. We understand some people may feel nervous about sitting closely to others and for shows that are not sold out we may be able to offer alternative seating on the night, subject to availability, and to requests made in good time before the show begins. Customers are entitled to sit in the seats they have booked. This has been a risk assessed decision alongside the different measure we have in place (mask wearing, air filtration, fogging, cleaning etc) and we trust audiences will help us control risks by adhering to our safety measures.

  • How can I book my tickets?

Tickets can be booked online any time of day or night at theblaketheatre.org or by telephoning our Box Office on 01600 719401. If you need to book tickets in person please visit our Box Office during our opening hours (12-2pm Monday to Friday and 10:30-12:30 on Saturdays), wearing a mask and bringing a card for contactless payment. We recommend online ticket purchasing.

We strongly advise customers to book tickets in advance as this prevents the need to queue on show nights when ticket buying will be slowed by the necessity to record contact details, as well as protecting our Box Office staff.

  • How do I order drinks?

Please order your interval drinks at the bar before the show using contactless payment. Ordering before the show begins means your drinks will be ready sooner, there will be less queueing and more time for you to enjoy your refreshments. Please enjoy your refreshments outside or in the auditorium, we need to ensure the foyer does not become crowded. Some larger events may have foyer visitor restrictions in place (for example allowing one person per group to collect drinks). Please follow guidance from our team.

  • What time should we arrive?

Please arrive in plenty of time before a show. Our auditorium will be open at least 45 minutes before the show begins and we ask you to take your seats as soon as possible to ensure our foyer does not become crowded. Allow plenty of time for parking; there is a Pay and Display car park opposite and a limited amount of on-street parking locally.

  • What if I feel unwell or have symptoms of Corona virus?

In line with government guidance, if you feel unwell or have symptoms of Corona Virus (high temperature, cough, loss of taste or smell) you must not attend our venue.

If you show symptoms before an event for which you have tickets, or you/a member of your household tests positive for Coronavirus, please do not attend and contact our Box Office preferably via email at boxoffice@theblaketheatre.org. Let us know as early as possible before the event. If possible we may be able to move your booking or credit the value of your tickets.

Refunds cannot be given in this circumstance, unless you have purchased refund protection called Booking Protect via Ticketsource at the time of booking.

  • What is your policy on refunds?

We do not offer refunds unless the date of an event is changed or the event is cancelled. This is a standard industry-wide theatre practice.

In some circumstances we may be able to sell on your ticket for you or arrange a credit. Please email us at boxoffice@theblaketheatre.org as early as possible in advance of the show if required.

  • Do I have to give you my details for Track and Trace?

Our ticket booking system records contact details of ticket holders. We also have prominently displayed our QR code in our foyer for customers to scan using their NHS COVID-19 app.

If tickets are bought ‘on the door’ before a show, extra time will be required for staff to collect details. Please do try to book in advance.

  • Are your staff tested?

Our staff have been trained in covid-safe procedures and are also requested to complete a twice weekly lateral flow test.

  • Where can I sanitise my hands?

There is an automatic sensor release sanitising station in the entrance to the foyer on the left-hand side. There are hand sanitisers at the Box Office and the Bar. Our toilets are well equipped with soap and paper towels for handwashing.

  • What should I bring to the theatre?

Please bring your tickets, ideally printed out or clearly visible on your phone (you will need to download the ticket – all tickets have a bar code on them). Please bring your covid pass. Please bring your face covering. Please bring contactless payment. Please avoid bringing large bags. We do not offer a cloakroom service. Our auditorium has an air filtration system, this is not air conditioning, we generally advise wearing layers.