Terms and Conditions

by tbt

Page Updated 14/06/22

Ticket T&Cs – click here to download our terms and conditions for ticket purchases.

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Frequently Asked Questions

  • How can I book my tickets?

Tickets can be booked online any time of day or night at theblaketheatre.org or by telephoning our Box Office on 01600 719401. If you need to book tickets in person please visit our Box Office during our opening hours (12-2pm Monday to Friday).

We strongly advise customers to book tickets in advance as this prevents the need to queue on show nights.

  • How do I order drinks?

Please order your interval drinks at the bar before the show using contactless payment or cash. Ordering before the show begins means your drinks will be ready sooner, there will be less queueing and more time for you to enjoy your refreshments. Please enjoy your refreshments outside or in the auditorium, we need to ensure the foyer does not become crowded.

Please do not leave any drinks or litter in our auditorium.

Only food and drink bought in our theatre can be consumed here.

  • What time should we arrive?

Please arrive in plenty of time before a show. Our auditorium will be open at least 45 minutes before the show begins and we ask you to take your seats as soon as possible to ensure our foyer does not become crowded. Allow plenty of time for parking; there is a Pay and Display car park opposite and a limited amount of on-street parking locally.

  • What if I feel unwell or have symptoms of Corona virus?

In line with government guidance, if you feel unwell or have symptoms of Corona Virus you should not attend our venue.

If you show symptoms before an event for which you have tickets, or you/a member of your household tests positive for Coronavirus, please do not attend and contact our Box Office preferably via email at boxoffice@theblaketheatre.org. Let us know as early as possible before the event. If possible we may be able to move your booking or credit the value of your tickets.

Refunds cannot be given in this circumstance, unless you have purchased refund protection called Booking Protect via Ticketsource at the time of booking. If you have purchased Refund Protection please follow the instructions via Ticketsource to make your claim – this is not administered by The Blake Theatre.

  • What is your policy on refunds?

We do not offer refunds unless the date of an event is changed or the event is cancelled. This is a standard industry-wide theatre practice.

In some circumstances we may be able to sell on your ticket for you or arrange a credit. Please email us at boxoffice@theblaketheatre.org as early as possible in advance of the show if required.

  • What should I bring to the theatre?

Please bring your tickets, ideally printed out or clearly visible on your phone (you will need to download the ticket – all tickets have a bar code on them). Please avoid bringing large bags. We do not offer a cloakroom service. Our auditorium has an air filtration system, this is not air conditioning, we generally advise wearing layers, busy shows can get rather warm!

You must be over 16 to attend any of our performances unaccompanied. If you’re 15 or under you must be accompanied by someone over 18. This is for safety and safeguarding reasons.